FAQs

  1. Are your products licensed?

Yes, we have the official license under Warner Bros. It means that all our products comply strictly to their guidelines and the Harry Potter movie.

  1. I don’t live in the UK, do you ship overseas?

Yes, don’t worry – we ship internationally. For more details, please visit our shipping policies.

  1. What happens if my order arrives incorrectly or damaged?

If, despite our vigilance, you have a delivery mishap, please accept our apologies.

We take such matters very seriously and will look into individual cases thoroughly. Please contact us at support@cinereplicas.com for a request and we will get back to you as soon as possible.

  1. My parcel is lost, what should I do?

If your delivery owl loses its way unfortunately, we will take care of the formalities and a replacement package will be sent to you. For more details, please visit our return policies

  1. What should I do if I wish to return an article?

All your requests have to be accepted by our support team. Please send your request to support@cinereplicas.com and we will get back to you as soon as possible.

  1. What kind of payment do you take?

We accept CB National, Visa, MasterCard, e-Carte Bleue, Discover and American Express. 

  1. Is it safe to pay through your site?

Yes, your financial information secure is one of our top priorities. We offer top method of secured payment systems. Click here for more details

  1. How do I know if my order’s confirmed?

A confirmation email will be sent to you after the transaction.

  1. How long will it take for my order to arrive after I make payment?

It depends largely on the type of delivery owl you choose. In the UK, Standard Economy takes 3 to 8 business days and Express delivery takes around 1 to 3 business days. For more details, please see here for your delivery options

  1. Is there somewhere I can share my opinions on your products?

Yes, and you are more than welcome to do so! On the page of the product you purchased, you will see “Customer Reviews” under product information section. Click on “Write a review” and you will be ready to share your opinion.

  1. Is it mandatory to register to shop on Cinereplicas?

No, but we do recommend registration. By becoming member, you will receive news about our latest updates (promotions, new products etc). You also save time upon your next purchases as your information will also be pre-entered.

  1. How can I keep myself updated for promotions and new products?

We’d love to keep you updated. You can subscribe to our newsletter, or follow us on our social media channels

  1. How do I apply a Promo code?

To use a promotional code, please follow these steps:

  • Proceed to checkout.
  • Enter your Promotion Code at the box indicating "Promotion Code". Simply type or copy and paste (recommended) the promotional code in this text field.
  • Don’t forget to click on “apply” and your discount will be applied.
  1. What if I have some nice ideas to share with you?

We always love hearing from you. If you have done something creative with our products, mouth-watering recipes, or other amazing things that we cannot imagine yet, please don’t hesitate to drop us a line via our social media channels.

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