Shipping

Shipping origin

Our warehouse for Cinereplicas.co.uk is all located in UK. Our main warehouse is located at: Cinereplicas, Chelmsford, UK. 

Shipping fees
You can find the details of our shipping and handling fees during checkout.

Delivery time
The estimated delivery times are all calculated in terms of working days. These are average times, including the processing, packing and departure from our warehouse of your order. Once your order has departed from our warehouse, delivery times from our forwarding company must be added. 

Regarding orders including pre-ordered or backordered items, the delivery time will be longer as your order will be sent in one batch with the pre-ordered or backordered item.

If needed, Cinereplicas.co.uk reserves the right to divide up your order into several parcels and deliveries without any additional cost for the customer. If any delays in shipping incurs, you will be informed by email by our customer service.

Delivery delay
Cinereplicas cannot be held responsible for the delays and non-fulfilment in time of the deliveries by our carrier. Products are sent through the postal network or through an independent carrier, depending on the product and delivery address of the order. Delivery delays after your order has left our warehouse shall lead to no penalty or compensation, nor be ground for any order cancellation or termination.

Some additional delay may apply:
- if the product is not available in the warehouse nearest the delivery location, and needs to be sent from another of our warehouse.
- due to customs process.
- in periods with high volume of orders (such as Christmas) that includes a surcharge from our forwarders.

Package and delivery
Before signing the delivery note, it's the customer's responsibility to check if the goods delivered correspond to their initial order. Any damage must be mentioned (in writing) on the delivery note accompanied with your signature. The checking of the products is considered as done when the customer or anyone else has signed the delivery note.

In the case of defective items, you must contact our customer service first for further assistance. Any defective items or damages must be indicated and confirmed within 7 working days from the receipt of your package to our customer service by email. 

If the product needs to be returned you must contact the Customer Service at info@cinereplicas.co.uk within 7 days after the delivery. After 7 days of the delivery, no claim will be accepted. Only the return of items in their original state (packaging, tags, accessories, props...) will be accepted.

If upon delivery, the package is damaged or opened you must check the conditions of the item(s). In case there is any damages, you must refuse the package and write down the issues on the delivery note.

Address changes
If a package is returned because of a mistake in the address, Cinereplicas has the right to ask for additional shipping fees if:
- The customer did not write his address properly on the purchase order.
- The address entered is invalid.
However if the carrier is responsible for the mistake, Cinereplicas will open a claim because of "incorrect return" and will resend the package without any additional costs.

Late parcel

In case of delays in your delivery: 

- if you chose Standard non-guaranteed shipping services, investigation might take up 8 weeks starting claim opening date

- if you chose Express shipping services, investigation might take up to 2 weeks starting claim opening date

Cinereplicas will always commit its best effort to find a solution in the best of our capacity.

Unclaimed parcels
If a package is unclaimed and you wish for us to resend your order, Cinereplicas has the right to ask for additional shipping fees in order to resend the package. If you wish for a refund, handling and restock fees may be applied and shall be deduced from your refund.

Caution: If the package remains unclaimed beyond 7 days to Cinereplicas after the return (meaning 30 days in total including 7 days for the parcel to be returned, then 23 days remaining at Cinereplicas warehouse), the order cannot be cancelled and a refund will not be granted.

Lost parcel
If the parcel is lost even if the tracking indicates it was delivered, Cinereplicas can ask the customer for an ID with signature to proceed for a claim. In case of refusal, Cinereplicas will not provide any kinds of compensation.

 Principle of good faith
Cinereplicas is committed to inform the customers about the delivery details via an automatic email that is sent out (to the stated email address provided by the customer in the purchase order) which includes the tracking number. If an issue arises with our forwarder during the delivery process, Cinereplicas shall open an enquiry with said forwarder. 
It's the customer's responsibility to track the parcel until delivery. If a claim regarding the delay in delivery process is not made within 20 days after your order is shipped, your request will not be taken into account by our customer service.

EU and Non-EU shipments

Currently Cinereplicas.co.uk does not process or ship orders outside the UK. If you wish to ship to EU, please visit Cinereplicas.eu and for Non-EU orders, visit Cinereplicas.com